Telehealth

Orthopaedics East and Sports Medicine Center is committed to your safety and access to healthcare. The wellbeing of our patients, team members and the communities we serve is essential. In response to the COVID-19 pandemic, we are now offering Telehealth Visits.

 Telehealth Visits allow you to have a face-to-face video appointment with your Orthopaedics East physician or physical therapist through your smart phone or tablet so you can get the treatment you need from the comfort of your home.  Telehealth visits can help reduce the spread of COVID-19 in our community.

 We are still here for your orthopedic needs. By remaining open, we are hoping to do our part to help protect and provide orthopedic care for those in need during this difficult time.

 To find out if you are a candidate for a telehealth visit, call our appointment desk at (252) 757-2663.

 Setting up a telehealth visit is quite simple. After you have confirmed that a telehealth visit is an option for you, as determined by an Orthopaedics East representative, you will receive an email with your login credentials. This email will provide a clickable link that takes you right to the virtual waiting room for your appointment.

Frequently Asked Questions

 What is a telehealth visit?

A telehealth visit, also known as a virtual visit or telemedicine, is the secure delivery of healthcare involving the use of electronic communication methods that are done in a HIPAA compliant video chat.

 What kind of treatment can you provide with a telehealth visit?

Your provider can order tests such as x-rays, CT, and MRIs. Treatment can be ordered such as injections, physical therapy, and prescription medications.  Telehealth visits allow the physician or physical therapist to interview, complete a limited exam and physical therapists can conduct therapy sessions.

 What are the benefits of a telehealth visit?

Offers patients a way to connect with their physician or physical therapist without having to leave their homes, limits close contact with others, simplifies access, eliminates travel time, and can be seen and treated from anywhere.

 How much does it cost?

The visit is billed to your insurance plan and coverage is the same as if you were in the office for an in-person visit.

 What insurance plans does Orthopaedics East accept for telehealth visits?

 Physician Telehealth Visits

  • Aetna
  • BCBS (Commercial and Medicare Advantage)
  • Cigna
  • Medicaid
  • Medicare
  • NC State Employees Health Plan
  • Tricare
  • United Healthcare (Commercial and Medicare Advantage)

 Physical Therapy Telehealth Visits

BCBS (Commercial and Medicare Advantage)

Cigna

NC State Employee Health Plan

Are the medical costs covered by a Health Savings Account?

Yes, Health Savings Accounts can be used.

 Do I need an internet connection?

Yes

 What type of devices can I use?

IOS, Android, Windows and MAC OS

 How long does the telehealth visit last?

Most telehealth visits with physicians last approximately 10 to 15 minutes or less with the provider. Physical Therapy visits can last longer depending on your therapy plan and length of session.




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